David FriedlandIVR, or Interactive Voice Response systems are an easy way to streamline your business. These automated menus allow you to automate the process and invest your costs into something that could seriously move your business forward.
However, it is important to do IVRs right. Customers are already weary of automated systems, so taking shortcuts with IVRs shouldn’t be the way forward.
Here we list the best IVR systems for small businesses like yours – check them out!
LiveVOX IVR
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LiveVOX’s IVR bundle is a powerful, yet easy to use cloud-based AI platform that helps you meet your customer’s demands. The bundle works with systems you already have in place, and comes with features that can amplify the power of your current ACD or PBX.
Some key features include email and SMS capabilities, 40+ IVR modules available with drag and drop functionality, call qualifications, routing algorithms and contextual data to serve customers quickly, wait time features, expanded self-service capabilities and quality monitoring and performance reporting.
#1 ETS
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ETS from Occam Networks is a voice, IVR & customer experience testing suite which records & analyses replicated real-world calls to identify & rectify faults in real-time.
The platform allows the business to be agile in the way in which they serve their customer base via their IVR. ETS replicates real-world calls, monitoring and analyzing the outcome of each call and reporting errors to ensure that customers are receiving the service and experience that they should be.
Users can check system capacity with ETS’ load test feature; deploy new iterations to their voice infrastructure using the functional testing option; and then proactively monitor service and be alerted by ETS if something goes wrong.
#2 Talkdesk
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Talkdesk is the world’s leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.
The Talkdesk solution allows companies to:
- Have more personalized conversations with customers and prospects
- Improve team productivity and efficiency
- Make data-driven decisions to improve business KPIs
Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.
#3 CloudTalk
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CloudTalk is a smart user-centered phone system offering more than 40 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.
Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.
#4 Bitrix24
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Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated into a a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.
Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.
#5 Mighty Call
 | Who suggested this product? The Mighty Call was recommended by Lana Lepikhova from Mighty Call. You can find out more about Lana Lepikhova here or read their product recommendation below. |
With MightyCall, the virtual phone system for small business owners, you can deploy multiple auto-attendants. Don’t worry, they won’t chat the day away. They will however allow you more flexibility to handle:
- Business vs non-business hours
- Regular vs VIP clients
- Multiple virtual phone numbers
MightyCall’s IVR serves 2 purposes:
- It helps to more accurately forward calls to reduce call wait time, and
- It acts as call screening. If you have an IVR, robocalls will be out of luck, unable to proceed forward at all and timed out without blocking your phone line.”
#6 CrazyCall
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When it comes to small businesses, the most important thing is simplicity. This means no bulky software, complex solutions or tools that require hours of onboarding.
You won’t find any of the above using CrazyCall and that’s why I believe it’s one of the best IVR systems for small business. CrazyCall IVR lets you limit the time you put your callers on hold or redirect them. What’s great is the time you have to spend on setup. All you need to do is upload the welcome message, map certain numbers on the keypad, choose whether you want to forward the call or execute an internal transfer, insert appropriate number and you’re good to go. Besides the basics, you can also set up office hours or adjust your IVR to certain time zones.
#7 Zendesk Suite
 | Who suggested this product? The Zendesk Suite was recommended by Josh Swisher from Northface Construction. You can find out more about Josh Swisher here or read their product recommendation below. |
I recommend this IVR because it really is a great all around service for small business owners. I’m sure you can find a more specialized platform out there, but for the average business owner the Zendesk Suite has every bell and whistle you’ll need for the foreseeable future.
Sanjay Patoliya from Teclogiq
Lana Lepikhova from Mighty Call
Jakub Kliszczak from CrazyCall
Josh Swisher from Northface Construction
