20 Best Customer Value Podcasts of 2021

3 years ago

Are you wanting to learn more about customer value ? Well you’ve come to the right place. This is a curated list of the best customer value podcasts of 2021.

We have selected these podcasts for a variety of reasons, but they are all well worth a listen. We tried to select a variety of podcasts across the spectrum from hosts with a wide breadth of experience.

We are always keen to hear your feedback, if we have missed a podcast, tweet us @MagazineWelp and we will check it out!

Best Customer Value Podcasts 2021

With thanks to ListenNotes, Crunchbase, SemRush and Ahrefs for providing the data to create and rank these podcasts.

Digital Marketing Fastlane

  • Publisher: Kevin Urrutia
  • Total Episodes: 114

This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, email marketing, conversion optimization, and mindset.

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

  • Publisher: Rob Markey, Bain & Company partner and customer experience expert
  • Total Episodes: 185

Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.

CXChronicles Podcast

  • Publisher: Adrian Brady-Cesana
  • Total Episodes: 111

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today’s world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company’s industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

The Customer Success Channel

  • Publisher: Planhat & Anika Zubair
  • Total Episodes: 40

Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com

This Is CX

  • Publisher: Paul Hagen, Mike Manfredo
  • Total Episodes: 63

“This Is CX” is a discussion about all-things “customer experience”, hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

CX Decoded By CMSWire

  • Publisher: Rich Hein
  • Total Episodes: 10

CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.

Precision Farming Dealer Podcast

  • Publisher: Precision Farming Dealer
  • Total Episodes: 92

The Precision Farming Dealer Podcast is the farm equipment dealer’s audio sources for information on precision farming technologies and their application, as well as how to market, sell and service for increased customer value.

Global Product Management Talk

  • Publisher: ProdMgmtTalk
  • Total Episodes: 505

#ProdMgmtTalk Professionals forwarding the movement for product excellence by design. Discussions about the art, craft and discipline required for products that contribute value. All aspects of customer development, user experience, product innovation, design, development, marketing and scaling. @ProdMgmtTalk Founded by @CindyFSolomon talking with thought leaders from Silicon Valley and beyond. @StartupProduct @ProductSummit Syndicating The Everyday Innovator with Chad McAllister.

Elevating Funeral Service

  • Publisher: Ellery Bowker & Welton Hong
  • Total Episodes: 30

This is the podcast that teaches funeral homes, cemeteries, and pet cremation providers how to stand out from the competition by offering families more value, creating the best customer experience, and clearly communicating that in their marketing.

Hit Subscribe

  • Publisher: ReCharge
  • Total Episodes: 18

Subscriptions are everywhere. Nearly half a billion people worldwide subscribe to Netflix, Spotify, or Amazon Prime and that number is only increasing. So why don’t we see more ecommerce companies adopting subscriptions? Many of the most successful direct-to-consumer brands are already reaping the benefits: predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we explore the customer experience of top direct-to-consumer brands. Founders, CEOs, and top executives dive into what scaled their businesses as we examine all aspects of subscription ecommerce. So hit subscribe and let’s get started.

Health Care Rounds

  • Publisher: John Marchica
  • Total Episodes: 138

Health Care Rounds is a weekly podcast developed for health care leaders who are at the forefront of health care delivery and payment reform. Join Darwin Research Group founder and CEO John Marchica as he discusses the latest advancements in health care business news and policy developments, including interviews with dynamic leaders in health care. John is a veteran health care strategist and is leading ongoing research initiatives on health care delivery systems and value-based care. Health Care Rounds is produced by Kimberly Asciutto and engineered by Andrew Rojec. Theme music by John Marchica. Tags: health care, value-based care, healthcare business, healthcare management, accountable care organization, pharmaceuticals, biotechnology, hospital, health system, telehealth, telemedicine, behavioral health, Affordable Care Act, Obamacare, market access, managed care, organized customer

Healthcare Supply Chain Best Practices Podcast

  • Publisher: Robert Yokl
  • Total Episodes: 121

A Podcast for healthcare supply chain managers, value analysis professional and anyone who manages a supply budget or cost management initiatives in a healthcare organization today. Robert T. Yokl, President & Chief Value Strategist will share (with special guests) his over 35 years of healthcare supply chain operation, consulting and training in the latest strategies in Cost Management, Cost Avoidance and Reducing Overall Supply Chain Spend While Dramatically Improving Quality and Customer Satisfaction in the Process.

The Sales Engagement Podcast

  • Publisher: Outreach
  • Total Episodes: 280

The Sales Engagement podcast is the #1 podcast focused on engaging your customers and prospects in the modern sales era. This show features real life stories and best practices from revenue leaders doing the job day in and day out, in a casual, radio-like talk show.Each episode features modern tactics, strategies, hacks, and tips to get the most out of your sales engagement strategy and help you navigate the next generation of sales. You’ll find an energetic talks that will provide you with real actionable value around building meaningful connections and creating a better selling experience through authentic conversations that you can measure.The Sales Engagement podcast is here to help B2B sales leaders, customer success leaders, and marketing leaders innovate and usher in the next era of modern sales by building pipeline, up-selling customers, and ultimately generating more revenue with more efficiency.This podcast is brought to you by Outreach.io, the leading Sales Engagement platform.

Design Critique: Products for People

  • Publisher: Timothy Keirnan
  • Total Episodes: 105

Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design’s impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we’ve used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own user experience research and design careers.

CXO.fm | Transformation Leader’s Podcast

  • Publisher: Rob Llewellyn
  • Total Episodes: 23

The podcast that helps leaders fine tune the art of orchestrating the transformation of companies with more than 1,000 staff. From customer centricity to innovation and from governance to business value, Founder and CEO Rob Llewellyn helps the best leaders learn how to thrive in the new digital economy.

#PPCChat Roundup – The Latest News & Views from Paid Media Experts

  • Publisher: Anu Adegbola
  • Total Episodes: 158

The podcast that has been called “your go-to if you don’t make it to the #ppcchat [live discussions], and even if you do”! Join this weekly roundup of the experts giving you advice on the latest and timely Paid Media strategy & tactics issues as chatted through on the #PPCChat Twitter discussion on Tuesdays 5PM GMT. We talk about ways to improve customer growth, bring value to your businesses and ways to focus activities so as to make the most impact. Hosted by Award Winning Speaker Anu Adegbola. Get more of the podcast details at linktr.ee/ppcchat_roundup .

Customer Support Leaders

  • Publisher: Charlotte Ward
  • Total Episodes: 217

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

Walking Your Talk

  • Publisher: Carolyn Taylor
  • Total Episodes: 73

This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value – accountability, one-team, customer-centric, and many more – and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk. Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.

James Sinclair’s Business Broadcast podcast

  • Publisher: James Sinclair
  • Total Episodes: 146

James Sinclair’s Business Broadcast is the weekly podcast from the award-winning entrepreneurial CEO of the Partyman Group; home of 7 much-loved family-based brands which welcome one million customers through the doors of their attractions every year.  Each week James and his guests share insights of how they operate and they will be having round table conversations about the most interesting and essential topics related to business growth. Some weeks it’ll be James and his management team chatting about a specific areas of business such as social media, marketing tactics, mindset, getting customers etc. and other weeks they will be experts on discussing their focused area of expertise such as finance, property, branding, b2b etc. At heart, James is an entertainer who’s passionate about using his two decades of scale-up experience to help business owners excel. Through speaking at business conferences around the country, his expert seminars, his 3 x business books, 400 + vlogs, weekly podcast he’s on a mission to help business owners change from surviving to thriving.  His highly-valued expertise and insights are all based on the experience, learnings, mistakes and successes that have led to his current businesses employing 450 people, turning over £12 million annually.

Thrive By Design: Business and Marketing Strategy for Fashion, Jewelry and Creative Brands

  • Publisher: Tracy Matthews
  • Total Episodes: 144

Is making beautiful jewelry your passion, yet you struggle to juggle the business side of your brand? Find out what makes an independent brand truly remarkable and profitable to stand out from your competition. Tune in to Thrive by Design with host, Tracy Matthews. She’s an award winning jewelry designer, Chief Visionary Officer of Flourish & Thrive Academy and Champion for Visionaries at Creatives Rule the World. More importantly, she’s been in your shoes and loves to share her experiences, successes and failures so you can build a business grounded in what you value most. Each week, she delivers in-depth shows with sales and marketing strategies that consistently work to attract your perfect customers and keep them coming back for more. Plus, she dives deep into the systems and best practices that build a sustainable, profitable business for the long haul. Regardless if your a jewelry designer or a fashion and accessories brand, subscribe and tune in every week. So, join us as we interview major players in the jewelry industry and beyond, and learn how to start, scale and grow your brand from the biggest players in the industry.

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