Experts Tell us the Best CRM Software For Telecom Industry

Photo by Mario Caruso on Unsplash
3 years ago

This article showcases our top picks for the Best CRM Software For Telecom Industry. We reached out to industry leaders and experts who have contributed the suggestions within this article (they have been credited for their contributions below).

We are keen to hear your feedback on all of our content and our comment section is a moderated space to express your thoughts and feelings related (or not) to this article This list is in no particular order.


This product was recommended by Daniel Nikolovski from Mailcharmer

We always recommend Pipedrive to our clients. It’s a solid choice regardless of your industry, but for the telecom industry, it’s 10/10. It’s simple to use and doesn’t take many minutes before you have grasped the basics of the software.


This product was recommended by Chris Prasad from Jook SMS

With TEMNet, you are able to make decisions based on service selections, policy changes, and expense reduction in a super easy software that provides insight into users’ telecom environment. This software allows users to track their wireless devices anytime. When it comes to using it for my team, we are constantly using this portal because it provides a solid interface that delivers device and cost management in a super easy view. This will help any telecommunications business to manage their costs on software. It provides detailed data on trends in spending that allows you to drill down your own desires.


This product was recommended by Brack Nelson from Incrementors

World’s #1 cloud ERP software, which provides an unfilled plant form to streamline all back-office processes, such as accounting, CRM, and e-commerce. With built-in business intelligence, reporting, and real-time visibility, accords your organization. It helps to empower businesses of all sizes and industries to unleash growth, reduce IT cost, and also help to eliminate operational inefficiencies which allow you to focus on revenue-generating decisions, rather than worry about your back-end systems..


This product was recommended by Shiv Gupta from Incrementors

The most remarkable thing about ZOHO CRM is that all the elements stay in from the start and we can recover it whenever we feel like with all the information that has been put at the time of building a lead. We can put suggestions, tasks, meetings schedules, etc. under the leads as and when we have to follow up with and accordingly the notes support which we can write. This system can be automated to a level where 90% of the task is performed by automation and only 10% of human interaction is required.

Maximizer CRM

This product was recommended by Tanner Arnold from Revelation Machinery

Being a CEO of a company, I believe that one of th best CRM software for telecom industry is Maximizer CRM. It is an integrated sales, marketing, and customer service and support management solution available via multiple platforms: Web,desktop and mobile. It offers simple-to-use list-based views, with customizable column setups and records to display all the necessary details of each contact on one screen. It is easily configurable for businesses in any industry and is a essential tool to enhance marketing initiatives,optimize sales processes, and improve customer service. Maximizer Software offers both on-premise and cloud-based solutions.

Teleduce CRM

This product was recommended by Ales Wilk from Animal Fate

Teleduce CRM is a product of Indian company Corefactors. The software offers a series of features that come in handy for telecommunication companies. Teleduce allows email integration, marketing automation, and market analysis. It allows you to store and manage information swiftly, helping you with tracking your interactions with your customers. The software has multiple pricing plans for you to find the most suitable one, with the basic plan starting at $9.37 per month. The software allows a free trial and has a free version as well.

Freshworks CRM

This product was recommended by Julien Raby from Thermogears

I think Freshworks was particularly developed for our industry, i.e., the telecom industry. It has automated our workflow with its intelligent algorithms. This software has also increased our lead scoring with the integration of Artificial Intelligence in the process. This software has made communication with our customers easy through its pre-made email templates and generating emails and messages. The integration of email and SMS services in this software is best helpful in marketing and customer integration, as it sends messages and emails in bulk.

Agile CRM

This product was recommended by Bishal Biswas from Word Finder

Agile is one of the most renowned CRM softwares targeted at startups in particular. If you have a small setup of about 10 users, then you can benefit from their free package as well. Agile is a diverse platform that supports contact management, marketing automation, real-time alerts, and VoIP telephony, social suite, and email and web tracking. Another great thing about this software is that it also enables me to schedule my meetings and appointments. All I have to do is input my calendar into the system once and the software then automatically looks into all my voice-calls and follow-ups.


This product was recommended by Julian Goldie from Goldie Agency

Harvest is one of the top-known time and billing tools in the business. With its easy interface and light background-set, Harvest offers super easy-to-follow time and bill your customers respectively. Top features: Building calculations and bills based on the time worked, Time tracking from any browser, Android, Mac, or iPhone, Integrations for tracing time across all your preferred project administration tools, Real-time reports on time spent What’s fascinating about this tool: Harvest is centered on doing one thing and doing it well.


This product was recommended by Matt Weidle from Buyer’s Guide

Salesflare is created to make your life easier and better. It does everything for you, from intuitive data-gathering of your contact details, monitoring your leads, emails, calendar, phone call activities. It also provides a timeline and historical background of accounts so that everyone in your team is in the loop and no one gets the I don’t know what happened to this customer. situation. Moreover, one of its unique features is it reminds you when to follow up and communicate with your leads. It helps you focus on communication, let this CRM back you up with reminders, and assist you on project management tasks. Salesflare is also known for its seamless integrative features. You can easily connect it with GMAIL, Outlook, and a wide range of Google Apps. It is also convenient since you can access it through a desktop or its mobile app. Overall, Salesflare is loved by its users due to its simple, easy, and customizable features. It lets you do your thing by tracking, organizing, and keeping all your communication activities on one platform. If you have a high value for efficiency, intuitive data gathering, and seamless integration, Salesflare is the best pick for your CRM.


This product was recommended by Raaquib Pathan from Salesmate

I’m suggesting this for the telecom industry because of its Power-dialer feature which enables you to call seamlessly in a sequence specified by you. So, there is no need of copy-pasting the phone number each and every time you make a call. Just select all the contacts in one go and run a power-dialer to automate the process.


This product was recommended by Thierry Tremblay from Kohezion

If you are looking for good customer relations database software, my advice is to check out Kohezion. Kohezion is an online database software developed for small and medium businesses. It offers a range of features, one of which is a CRM template. Anyone can create the database that they’re looking for and ensure that the fields correspond to their business. The main advantage of this approach is that you don’t have to pay for relational database functionality. It already comes with the platform. The only thing you need is an account, and you’ll be set to customize it further. You won’t need any previous coding experience. However, if you happen to need help, we offer professional services. Online database software subscriptions with Kohezion start at $50 per user yearly. Therefore, it is far less expensive than the usual off-the-shelf enterprise software subscription. You can also opt for a 14-day free trial.

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Dedicated Team Model Balances fixed-price and time & material models, employing specialized teams for adaptable project scopes, ensuring reliability and flexibility in long-term delivery. The Importance of Dedicated Teams in Agile Development Agile development relies on dedicated teams, diverging from traditional project management methods. These teams prioritize frequent collaboration and communication to swiftly adjust requirements and task priorities. Comprised of professionals fully committed to the project, dedicated development teams collaborate to deliver innovative solutions and top-tier results. This section explores their crucial role in agile development and essential strategies for effective team management. Success in agile development depends on the expertise and cooperation of dedicated teams. Efficient communication, coordination, and excellence from every member are crucial for timely results, highlighting the necessity of dedicated software developers. Clear alignment with core business goals and expectations is essential for project success. The Advantages of Employing a Dedicated Team in Agile Development Using a dedicated development team in agile projects has many benefits. Firstly, their commitment ensures excellent results, boosting project success. Secondly, their teamwork increases productivity. Lastly, having a dedicated team improves oversight and control over the project's progress, aiding in accurate outcome estimation. Improved Collaboration and Communication Engaging a dedicated development team in agile projects also yields enhanced collaboration and communication advantages. This dedicated group fosters close cooperation among remote team members, bolstering comprehension of roles and responsibilities and accelerating progress towards business objectives. Establishing dedicated software development teams helps alleviate miscommunication and ensures alignment towards shared goals. Employing a dedicated team also fosters transparency, encouraging open expression of thoughts, seeking advice, and addressing concerns. Quality Assurance and Timely Delivery A dedicated development team in agile development leads to enhanced quality assurance, expedited delivery times, and early issue detection. Collaborative efforts enable swift and effective resolution of such matters, facilitating prompt progress to subsequent tasks. Implementing a dedicated software development team helps minimize delays and ensures alignment with quality expectations. Furthermore, dedicated teams operate with heightened productivity, enabling swift completion of development tasks and adherence to project deadlines. Flexibility and Scalability By enlisting a dedicated development team, projects become more adaptable and scalable. This enables easy adjustment to changes in market conditions or requirements. 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Scalability Issues: In-house teams may struggle to adjust their capacity swiftly to meet changing project demands or priorities. Flexibility Constraints: Internally-based teams may find it challenging to accommodate varying working hours, meet project deadlines, or adapt to different methodologies compared to outsourced teams. Outsourced Development Team: External dedicated development teams, sourced from third-party providers, focus solely on the organization's projects. These professionals offer numerous advantages: Cost Savings: Outsourced teams often provide competitive pricing, reducing expenses on infrastructure, technology, and overhead costs. Access to Expertise: Engaging with a software outsourcing company grants access to specialists from a global talent pool with the required skills and experience. Scalability: Outsourced teams can adjust their workforce to match fluctuations in project scope and priorities, making them valuable for businesses. 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