20 Best Customer Experience Podcasts of 2021

3 years ago

Are you wanting to learn more about customer experience ? Well you’ve come to the right place. This is a curated list of the best customer experience podcasts of 2021.

We have selected these podcasts for a variety of reasons, but they are all well worth a listen. We tried to select a variety of podcasts across the spectrum from hosts with a wide breadth of experience.

We are always keen to hear your feedback, if we have missed a podcast, tweet us @MagazineWelp and we will check it out!

Best Customer Experience Podcasts 2021

With thanks to ListenNotes, Crunchbase, SemRush and Ahrefs for providing the data to create and rank these podcasts.

The Customer Experience Podcast

  • Publisher: BombBomb
  • Total Episodes: 136

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer support, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

Customer Experience Leaders

  • Publisher: RateIt
  • Total Episodes: 59

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon … this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in ‘on the spot’​ customer feedback.

Navigating the Customer Experience

  • Publisher: Yanique Grant, Customer Experience Strategist, Entrepreneur
  • Total Episodes: 129

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Customer Experience Radio

  • Publisher: Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.
  • Total Episodes: 48

Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.

Voices of Customer Experience

  • Publisher: Worthix
  • Total Episodes: 79

Voices of CX is a weekly podcast hosted by Worthix CMO and Editor in Chief of the Voices of CX Blog, Mary Drumond where she interviews top marketers, industry experts, thought leaders, and best-selling authors on how their markets overlap with Customer Experience. Our topics focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers. Discover your worth at worthix.com

The Intuitive Customer – Improve Your Customer Experience To Gain Growth

  • Publisher: Beyond Philosophy LLC
  • Total Episodes: 190

The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and Prof. Ryan Hamilton, Emory University, USA. We discuss how you can improve your Customer Experience and gain growth by understanding your Customer’s behavior. Brought to you by Beyond Philosophy through our consultancy, training and market research. Visit BeyondPhilosophy.com

Pat Perdue’s Customer Experience Podcast

  • Publisher: Pat Perdue
  • Total Episodes: 21

Each episode, we meet people who’s job it is to make great Customer Experience happen.

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

  • Publisher: Rob Markey, Bain & Company partner and customer experience expert
  • Total Episodes: 185

Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.

The CX Leader Podcast with Steve Walker | A resource for customer experience leaders

  • Publisher: Walker Information
  • Total Episodes: 164

The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.

The Future of Customer Engagement and Experience Podcast

  • Publisher: FCEE
  • Total Episodes: 56

Customers today aren’t just buying products and services – they’re buying the experience, and are willing to pay more for a great CX. Welcome to The Future of Customer Engagement and Experience, dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and business to business, from sales, marketing, customer experience, data management, purpose, and more. Hosted by Steven Spears in partnership with FCEE.

Keep Smiling: The E-Commerce Customer Experience Podcast

  • Publisher: SellerSmile
  • Total Episodes: 29

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence… We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! 🙂 Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 🙂 Do you have an inquiry related to the podcast? >>> Email us: keepsmiling (at) sellersmile.com.

The Customer Experience Podcast for Business Leaders

  • Publisher: Kristina Evey, Transforming the Customer Experience, Host of The Customer E
  • Total Episodes: 72

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina Evey shares strategies, techniques, tips and mindsets necessary to implement a successful Customer Experience initiative in your company. This podcast was created for YOU- the C-Suite executives, Directors, Owners, and Leadership Teams looking to grow your loyal customer base and increase sales. If you are looking for RELEVANT and ACTIONABLE advice to unite your Leaders and Staff around driving organic growth in your organization, this is the podcast for YOU!


  • Publisher: James Dodkins
  • Total Episodes: 14

James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.

Customer Experience Superheroes

  • Publisher: Christopher Brooks
  • Total Episodes: 27

Insights, ideas and inspiration from the world of Customer Experience in partnership with Clientship. With particular emphasis on people, brands and experiences which are ‘superhero’ like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW CX.Series 4 features the Customer’s Imagination, Customer Care, a wake up call to CX and Lego Serious Play.

Customer Experience R&R

  • Publisher: Rhian Huxtable & Richard Knight
  • Total Episodes: 45

Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ‘customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.  Learn more about Richard and Rhian and how they can help you improve your business on their website – www.insight6.com.

The Field Service Customer Experience

  • Publisher: Allen Shock
  • Total Episodes: 1

The field service customer experience!

The Customer Experience Show

  • Publisher: Caspian Studios
  • Total Episodes: 10

In customer-centric organizations, there is often a visionary leader who drives the customer experience — regardless of their title. Whether you’re an executive in marketing, IT, sales, service or HR — you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative — and unexpected — ways to empower their employees and delight their customers.

The Customer Experience Podcast

  • Publisher: customerexperience
  • Total Episodes: 3

Capita Customer Management

The Buyer Narrative: Customer Experience Reimagined

  • Publisher: Kingman Consulting Group
  • Total Episodes: 24

As the buying process continues to modernize overtime, it can no longer be denied that customer experience can completely determine business success, but for too long, the practical applications of this notion have remained elusive. Our mission is to change that. The Buyer Narrative Podcast is brought to you by the Kingman Consulting Group, a management consulting firm that specializes in helping organizations understand their customers in order to facilitate experiences that drive brand loyalty and growth. Through this podcast, we will share practical advice on how you can do the same.

CX Show: Conversations on Customer Experience

  • Publisher: SaleMove
  • Total Episodes: 22

The CX Show is Glia’s podcast on Customer Experience. In each episode, we’ll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.

Leave a Reply

Your email address will not be published.