A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
Why Do Health Insurance Agents Need A CRM?
The reason health insurance agents use CRMs is to improve their customer service and boosting customer retention levels. CRMs instantly merge the customer support experience with prospects and customers. CRM solutions help agents to easily find and serve existing customers and prospects that match selected segmentation criteria. It helps in the personalization of experience among all customers to build customer loyalty and trust.
To keep customers happy and to retain them, you will need to take a modern approach. Technology advances have allowed agencies to have the privilege of not only implementing CRM solutions, but also create a much more relevant and targeted customer experience to the customers. Technology will help agencies to create solutions with the highest possible flexibility, so no rooms for error when dealing with the customer.
Enabling technology helps insurance agents identify their customers and make their lives simple while making them happy. Technology helps agents to capture all records successfully and then use it for the betterment of the business. Moreover, technology helps agents to build and operate their business in a structured manner more productively.
How Can An Insurance Agent Benefit From A CRM?
Having the right CRM gives insurance agents a competitive edge, by enabling them to:
- Optimize processes in selling and servicing their customers;
- Facilitate cross-selling opportunities;
- Manage service and claim functions better;
- Be truly customer-centric; and
- Build stronger, longer-lasting client relationships.
Our chosen CRM for insurance agents, Salesforce, is jam-packed with useful features that allow you to achieve these objectives. Here’s how you can get the most out of your CRM and improve your business.
1. Automate as Many Tasks as Possible
Let’s be honest: running a business is hard enough without having to juggle all the administrative work that comes with it. This is one of the main reasons why many businesses depend on CRMs. They are designed to save businesses time, money and hassle by automating all routine processes.
Insurance agents will find that Salesforce allows users to automate a lot of their tasks. For example, Salesforce has a feature that orders leads based on your specific criteria, allowing you to monitor your sales pipeline at a glance. This would be very useful when an agent is maintaining customer information. Usually, insurance agents will need information like customer demographics, industry referrals and contact history to be able to give their customers personalized service.
Another handy feature to be aware of is e-mail templates, which can help you send out personalized messages to your clients. This means that you can send out messages to your customers regardless of the time or day – in case you are not available to see them in person to make an appointment.
Setting triggers is also a great way to automate tasks. For instance, you can set triggers to create or update contacts and leads based on certain activities within Salesforce. This would allow you to convert information into Salesforce leads and contacts automatically.
2. Cultivate Relationships
There are two major ways that you can utilize CRMs to create and strengthen customer relationships. The first is by giving your clients a more personalized experience. Salesforce has a feature called “mass emailing” that lets you send out e-mail updates to the contacts that you have in your company any time you want. This enables you to update your customers with news, special offers or reminders on an ongoing basis. You can also use Salesforce’s traditional e-mail functions to send marketing messages from time to time, whether you are advertising a new product or service or promoting your own brand.
The second way that you can strengthen your relationships with your customers is by building strong collaborations with your contacts. This is also made easier by Salesforce. The CRM software can help you by providing contacts with a dashboard that displays whatever information they need to help them perform their work. As a result, they will not have to make unnecessary contact with your company and you will avoid irrelevant and redundant communication.
Salesforce also allows you to establish business processes with contacts, making them more efficient. For instance, the platform allows you to assign tasks directly to contacts, confirm products, and complete other important work in a single click, without having to waste time on unnecessary communication or phone calls.
In addition, Salesforce enables you to create customized dashboards. This allows you to have different dashboards for different contacts in your company. This way, you will be able to quickly access what you need while serving your customers – whether you are trying to sell new policies or send your provides with reminders on what they must do.
3. Engage More Effectively
Technology also helps agents to engage more effectively with their customers. For example, you can use social media to connect with your customers through a variety of channels. You can share the latest news on your company, conduct contests for your clients, and promote your brand in other ways using a social media account or social media management tool. This way, you will be able to connect with your customers in a much more personalized way than before.
Another way to connect with your customers and prospects is through client/customer management tools. This enables you to organize your leads, contacts and customers into groups according to the information that they present in Salesforce. You will be able to discover these opportunities with ease instead of having to manually to sift through all the different records.
4. Engage Customers Effectively
Finally, you can make your engagement with your customers more effective if you have the right tools at hand. For instance, Salesforce has an integrated marketing automation feature that lets you create automated campaigns. This means that you can set a marketing campaign and in a short period of time, you will have better leads and better conversions.
Salesforce also gives you the option to streamline your operations through the use of workflow. This will ensure that your process is well organized and timely, reducing the risk of unnecessary delays in your business. For instance, you can set workflow rules in Salesforce to make sure that filled out forms have been sent to the proper recipients and approved. This way, employees will have access to the information that they need when they need it and will avoid the hassle of finding the proper paper documents that they need.
While all these features will work well for you, you will need to take into consideration your CRM and determine the best way to maximize its use. Consider your business objectives and speak to potential CRM implementation suppliers to help you provide your customers with all the amenities that they deserve.
Want to find out more about how Salesforce can help you sell, quote and service your customers? Download our free guide to Insurance CRM. You’ll find out what your Insurance CRM should be doing for your business and why it’s worth investing in.
CoverIris is your insurance CRM specialist. If you’re interested in finding out more about insurance CRM, you can get started right now by requesting a software trial.
What Is Salesforce?
Salesforce is an online customer relationship management (CRM) software as a service. It’s a powerful software used for every operation in your business. From marketing to sales to support to the management of your contacts, you can do it all with the help of Salesforce.
Salesforce for Insurance – Benefits and How to Get Started
The use of CRM software and Customer Lifetime value (CLV) is becoming more and more popular with every passing day. It is also becoming an initiative driven by a company’s customer acquisition abilities, with the most prominent factor being its ability to attract, analyze and engage customers.
Customer engagement is an important aspect of business and helps in lowering costs, increasing revenue and improving customer satisfaction. It is a way that will help you retain and build rapport with your clients. It is a valuable addition to any company and is important for long term success.
So, have you ever thought about what it takes to reach CRM software for insurance? If you think this all sounds interesting, let’s take a look at the various benefits of using CRM for your insurance automation software.
Seamless Integration: CRM software does not only gives your company a smooth space of interoperability between various business modules, but also enables you to retain your customers through various modules. This is an important aspect for all organizations looking to expand their markets.
Analysts say that just one client who has been satisfied with your service, will tell three of his or her peers. Hence, the amount of potential customers is usually equivalent to the number of your company’s satisfied clients.
Optimized Workflow: With integration, you can easily lay down a smooth workflow that, will take the cut out of your system. Having an efficient workflow will ensure that the process of your clients with your business is simple and straightforward and helps them feel an increasing level of satisfaction with your company, subsequently boosting your CRM.
Analytics and Reporting: If you plan to use your CRM for insurance, the reporting feature is an extremely helpful feature, that will let you track and analyze your daily operations. This will help you keep tab on your progress and will enable you to make sure that you are actively engaged with your customers. Moreover, you can evaluate the impact that marketing campaigns have and check the goals that have been targeted.
The reporting features enables you to effectively measure your work and makes sure that you do not overwork your staff or waste their time. To know more about CRM software benefits, click here.
Various Reports are available including the top salespeople list, top service providers list, and the top used products list, as well as top clients, top deals and more.
Informative Dashboards: The dashboard is a powerful way to display useful information in a dynamic manner. Using the dashboard feature, you can make sure that your sales team is updated on the various sales activities and will also provide them with the sales goals and details. It will also help the management in planning their marketing campaign, and also enable them to set the necessary budgets.
Many other important details include customer portfolio performance, customer health and engagement data, and most importantly, the progress and success of your sales reps.
Customer Recommendations: Use the helpful recommendation option of your CRM software, to recommend your products and services to your clients. This will help you reach out to more clients and help them retain their presence in the market.
You can also target the right demographics and hence, more sales. This gives you a chance to better your customer viewer, which will help you prospect better and consequently, increase your sales.
Detailed Contact Management: With the help of accurate contact management options, you can gather the details of your clients and organize them intelligently. This helps to simplify the workflow and makes your work easier. It also helps to ensure that the various stakeholders of the business are well updated on the progress and are also aware of the best way to utilize your CRM.
Salesforce Technology: The Salesforce technology is easy to use and advantageous and is easily scalable. The data is safely stored and automatically backed up, even if your business was to suffer a disaster. This helps your data to be preserved and will give you peace of mind.
Salesforce Support: The support team is well-equipped to deal with all the queries in a fast and effective way. The support team is available 24/7 and is always ready to help you in various ways, including remote support support, on-site support, and support through live chat. They can also be contacted through any mode of communication, including phone, email and live chat.
If you are looking for the best way to develop your insurance CRM software, click here to begin a thorough evaluation process. The process will identify the specific set of functionalities that your insurance software must provide and hence, ensure that the needs and interests of your business are met.
Why Use Salesforce for Insurance?
Salesforce is big, according to Gartner, it’s the fourth biggest application software provider in the world after Microsoft, Oracle and SAP. Salesforce is an efficient and feature rich Cloud CRM solution. It’s the perfect choice for any enterprise that wants to offer customers a unique online experience.
It’s a more open and engaging platform and offers a superior customer experience. When your customers engage with your sales team and your product through Salesforce, a Salesforce.com experience is offered preloaded with the customer’s information.
It has a clean, modern interface and is easy for your customers to use and manage their own data. Salesforce also offers a direct integration with Facebook or Twitter, which allows your customers to share your information with their social networks. It is also possible to integrate your website through the Salesforce.com platform.
Another benefit of Salesforce is the Workflow Manager. This feature allows you to set rules for your staff and customers based on their activities. The feature allows you to schedule appointments and send out email reminders on the anniversary of a customer’s policy to promote their policy renewal.
Benefits of CRM for Insurance
Salesforce CRM for insurance is trusted by thousands of customers. There are many benefits to using a CRM system and Salesforce is the best system for your business:
Sales Software: CRM software by salesforce provides a full sales cycle for your business. It helps to coordinate and organize communication with the customers, prospects and partners. It is valuable to all departments and helps to highlight areas of opportunity for continued growth. This also lets you customize the system to your exact business needs and saves you money.
More Buttons, Deals: The Salesforce Case Management feature tracks all of your customer interactions. This allows you to understand how potential clients interact with your brand. To assist you further, we can provide information to help you improve the efficiency of your sales team.
This feature helps you to add or create more buttons and deals with your client’s contact information. This helps to capture leads and grow your business in a quick and effective manner.
Enhanced Customer Service: Salesforce helps to organize your data, which means that your team won’t get lost in an overwhelming list of contact information. Along with the customer’s information, it also holds their purchase history and other important details. Along with a personal profile that you can create for each customer and a contact card to document important details, Salesforce makes it easy to access the information quickly and effectively.