Richard AgamaManaging a hotel can be a rewarding path. Your serve guests in the hopes of creating a home away from home that ensures their highest level of comfort. Few experiences in hospitality will ever beat the feeling of achievement that washes over you when you’re successful in doing so.
So it’s crucial to understand how to enhance the quality of service at your hotel as necessary. Learn more about how you can set your hotel apart from the competition and ensure that your customers always leave satisfied.
1. Staff Training and Education
Amenities, cutting-edge technology, and personalized service are great ways to enhance service quality—and we’ll talk about those more in a moment. But before you can even approach all those other things, you must invest in solid staff training and education. Fancy new tech and a swim-up bar won’t mean much if your employees don’t know how these amenities are supposed to be used.
Make it a point to have training refreshers monthly. Offer continuing education courses for your team. Doing so will allow you to keep them updated and strengthen and expand their skills. The result will be a well-equipped staff that knows how to address customer needs with excellence.
2. Upgrade Your Tech
Once your employees are all on the same page, start looking for opportunities to upgrade your tech. You may have a pretty dated POS system. Maybe those old-fashioned key cards need to be traded in for something modern. You might even be ready to invest in self-serving breakfast kiosks in your lobby.
Examining your current technology will help you identify weak spots so that you can strengthen them. Plus, it can help you figure out how you’d like your hotel’s technology to evolve to serve your customers better. Once you pin down what needs to change, you can start—little by little—investing in some cutting-edge tech.
3. Provide Unique Amenities
When leveling up service in your hotel, upgrading your tech is only part of the equation. There’s also a lot of value in assessing your current amenities and making room for more unique ones. Customers love feeling as if they’re getting one-of-a-kind service.
Providing them with luxuries they wouldn’t find elsewhere is an excellent way to elicit these feelings during their stay with you. Maybe it’s time to open that restaurant or coffee shop extension you’ve always dreamt about. Or perhaps it’s time to explore the benefits of automated parking at your hotel.
The point is that upgrading your amenities and offering something unique is a winning formula for pleasing guests and setting your establishment apart.
4. Personalize Service
Lastly, don’t be afraid to personalize customer experiences. This doesn’t have to be anything ludicrous, like figuring out a guest’s favorite color and ensuring that their room is decorated with it. But taking the time to remember guest names, asking them how they’re enjoying their stay, and anticipating their needs can be valuable in enhancing your level of service.
Upgrading your hotel service is all about having an excellently trained staff members that know how to accommodate customers. Moreover, it helps to offer unique amenities and personable services. Hopefully, this brief guide sheds light on how you can achieve those things in your hotel.
