Technology, equipment, and comfort are three important considerations for improving the efficiency of your medical office. In the medical field, there is no cutting corners if you want patients to choose your practice every time.
Let Technology Help You With Scheduling
In today’s medical world, you are likely knee-deep in technology by now. We all have our different views on how much technology we are willing to allow into our lives and our business. When considering how to run an efficient medical office, technology will be your right-hand man for scheduling.
Using efficient scheduling software is a great start, as it saves time for schedulers and your entire office. As patients make appointments, their information is entered into the system and can then be synced with everything and everyone else in your office. Once appointments are made, it is time to set up reminders.
There may be no bigger headache in a medical practice than “no show” appointments. The time slot was allotted for a patient, and now it is wide open. Using a texting system to remind your patients to show up for their appointment or cancel ahead of time if necessary will cut down on the dreaded “no show.” As a society, our phones are constantly with us. What greater way to get your patient’s attention?
Invest in the Right Medical Equipment
This seems like an obvious idea, as any practice needs the correct equipment to examine, diagnose, and perform procedures, but a practice’s equipment also determines how efficient the practice will run. Repairs and time wasted will cost the office and its patients time and money. There is no room for improper medical equipment.
When choosing or upgrading equipment, make sure to choose items that will run smoothly and meet the highest safety standards.
Create a Comforting Atmosphere
An efficient office often has returning patients. Comfort aids in that area of efficiency. Patients need to feel comfortable and secure when they walk through the office doors. First impressions go a long way and are the difference between a new patient and a returning patient. Waiting rooms, restrooms, and exam rooms should always be clean, well lit, and updated when necessary.
Choose colors that are calming and sounds that soothe; consider installing sound machines in exam rooms and playing soft music in waiting rooms. Most importantly, greet patients with a smile and warm attitude. Everyone should feel welcome as soon as they enter the office. Friendliness goes a long way.
Imagining yourself as a patient or employee at your practice is the best way to help make decisions about how to run an efficient medical office. Create the type of office you would want to be in. Efficiency and comfort can go hand in hand when they are well thought out and planned.