Welp MagazineNowadays, people have many dining options, so restaurant owners must retain regular customers and entice new ones. The key to successfully growing and maintaining your customer base starts with a strategic process. If you’re interested in this process, check out these effective ways to grow your restaurant’s customer base.
Expand Your Menu
One of the more obvious ways to grow your customer base is by expanding your menu. More food options will entice various customers. For example, adding a spin on plant-based proteins is how the right flavoring can attract vegan customers. If your restaurant can’t afford a menu expansion, you can also try downsizing. Eliminate unpopular menu items and focus on perfecting your most popular ones.
Ask Customers To Write Reviews
Many people turn to the internet for restaurant reviews, and one bad review can turn potential customers away. Whether it’s bad service or unappetizing food, an unsatisfactory review can affect your business. However, positive reviews can bring in new patrons. Don’t be afraid to ask customers to write reviews on social media. You can add this request on the bottom of checks, menus, or ask the wait staff to mention it. Ultimately, these reviews can grow your customer base.
Become Active on Social Media
Along with asking customers to review your restaurant online, your restaurant can become active on social media. Create posts, reply to comments, and interact with your customers online. Doing so will put your restaurant on people’s radar. It will also show that you care about new and regular customers’ opinions.
Actively Engage With Customers
People want to feel appreciated. When they visit your restaurant, make sure your customers know that you’re thankful for their business. Prioritize customer interaction by making small talk or asking questions like “Is this your first time visiting us?” This may lead to further conversation like, “Yes. This is our first time here. It’s actually my friend’s birthday and we wanted to try something new.” Overall, engaging with customers will set a good impression.
Given the many dining options that patrons have, restaurant owners must find unique ways to gain new customers while keeping their regulars. Fortunately, this is all possible with a strategic solution. If you need a refresher on these solutions, always refer to our guide on ways to grow your restaurant’s customer base.
