Artificial intelligence (AI) has become one of the most talked-about subjects in recent years. This innovation is currently at the heart of modern tech developments, with every new idea revolving around it. For example, the manufacturing and processing facilities rely heavily on machines. Today, there is a gradual shift towards using robotics (a popular part of AI) to monitor and run these machines rather than having people operate them manually.
The field of AI is vast, and its applications vary depending on the industry and the required outcome. It’s worth noting that there is no one-size-fits-all program that can be used by every business, especially when you need to use the features of AI to run your unique and private operations.
As such, you’ll need to invest in an annotation tool platform where you’ll define and label your raw data and train the machine to read, analyze, and make decisions based on this information. Remember, your AI system is only as good as the data you use to train it.
That said, here is how artificial intelligence can boost the performance and growth of your business:
1. Enhances customer service
Customers are the main stakeholders in any business. Therefore, every development strategy you plan should define how your target market will benefit in the long run. Integrating AI into your business will help by enhancing customer service delivery. A way to achieve this is through call center automation.
The contact center department interacts with the customers directly more than any other team. As such, the agents employed here have a massive job of representing the company and ensuring that its image remains intact regardless of the behavior of the callers. AI can make the work of these agents simpler by automating recurring tasks. This way, the employees will concentrate more on the callers’ needs, hence improving the quality of their service delivery. (1)
As a business, remember that people like being associated with companies that prioritize the needs of their customers. With your agents enjoying their work and satisfying the needs of all callers, your brand will gain a good reputation. This can significantly boost its growth, especially in the current highly competitive market.
2. Automating content creation
Content creation is one of the best digital marketing techniques for any modern business. With great content, you can improve the SEO ranking of your website (which is basically your online store). In the long run, you’ll gain more traffic and a huge market base where you can sell your products and services.
For many years, the generation of every kind of content has always been done by humans. Inasmuch as the final product is natural and relatable to the readers, it takes a long time to come up with enough content to fill your blog. Fortunately, AI gurus have been working tirelessly to come up with a system or AI that can generate high-quality articles just like human writers, and that project seems to be gaining more success every day.
Today, many trained robots online can generate several lines of content within seconds. You need to make a few syntax corrections and make the generated article more readable. As an entrepreneur, this can help improve your online business by reducing the cost of content generation since human writers can be quite expensive, especially for a start-up business. However, be careful not to rely on these robots too much because they may take away the natural flow that every engaging blog should have. (2)
3. Improving your business meetings
Following the repercussions of the Covid-19 pandemic, it’s difficult to ignore the benefits of human interactions in a work environment. Holding meetings with your team regularly can help strengthen the bond between your employees, which can hugely impact your company’s overall productivity.
However, meetings that aren’t engaging can be boring to the employees and may not achieve the desired goal—as such, introducing the innovative features of AI to these sessions can make them more interactive and fruitful. Apart from improving the nature of the meetings themselves, AI can also make work easier for the admins by helping them schedule appointments and send invitations to the members automatically. (3)
Some virtual assistants can listen in on the discussions, record the key highlights, and create notes. This is very useful because it ensures that everyone concentrates and shares their opinions during meetings rather than focusing on taking notes.
Artificial intelligence continues to introduce new ways of doing things in the world of business. As an entrepreneur, you can enhance the performance and growth of your company by integrating some of the popular AI features. For instance, automating your contact center can help improve customer service. You can also use this innovation in your meetings and content creation departments.
- “Artificial Intelligence Call Center: How is AI Used in Call Centers [+How Will AI Impact Customer Service].”, Source: https://blog.hubspot.com/service/artificial-intelligence-call-center#:~:text=The%20purpose%20of%20using%20AI,engaging%20and%20personally%20satisfying%20conversations.
- “Top 5 Ways AI Can Enhance Your Content-Creation Process.”, Source: https://www.entrepreneur.com/article/413954
- “AI Can Run Your Meetings Now.”, Source: https://www.wired.com/story/ai-can-run-work-meetings-now-headroom-clockwise/