How Clinic Automation Increases Revenue and Improves Patient Experience in Aesthetic Clinics

How Clinic Automation Increases Revenue and Improves Patient Experience in Aesthetic Clinics
3 years ago

That automation technologies are an incredible boost to every branch of industry is by now a widely acknowledged fact. How exactly does clinic automation benefit aesthetic clinics, though? Here are examples of the direct benefits of automation. Clinic management software brings automation into the equation and all the benefits along with it. For example, has already brought the automation process to numerous aesthetic clinics, tying together all the benefits we mention here below.

Better Organization

The most direct and immediately noticeable effects of clinic automation are better logistics and cutting down on administration. Since the clinic management software has a complete and instantaneous overview of data flow and information of the workplace, it is much more efficient at making plans, scheduling, and handling dynamic time tables than whole (human) administrative sectors.

With, for example, measures that reduce no-shows, integrated waiting lists that quickly fill up emptied slots, and much, much less paperwork flying around, the transformation from manual to automated directly increases the efficiency of the workplace, providing much more output and requiring less staff and maintenance. More productivity from less investment means more revenue for every employee in your aesthetic clinic. Automated administration also spares the time and nerves of your patients, which has a positive effect on their overall experience.

Time Management

Speaking of saving time, streamlined processes that come from aesthetic clinic automation directly reduce the time spent organizing treatments and the duration of treatments and procedures themselves.

On average, nearly half of all appointments get scheduled online via automated processes, which means almost 50% less time spent on handling mail, calls, unnecessary visits, and various forms. Automated medical records and digital registration can knock down up to 15 minutes of practitioners’ and supporting staff’s time per record, which quickly adds up. Media collected via integrated photo camera and cloud upload can save further 5-10 minutes, and generating and sending post-treatment documentation automatically also reduces the time that a patient has to spend in the clinic physically.

Less time spent on non-medical issues leaves room for more appointments and allows the practitioners to focus more on what matters, and rest assured that the patients will notice the extra attention they receive.

Custom-tailored Journey

In today’s digital era, patient experience is just as important a factor as good medical practice is. This is precisely why more and more clinics increase the effort spent to boost the patient experience. A pleased customer is the best ambassador of an aesthetic clinic, after all.

Automation technologies allow customizing the whole experience and putting the patient in the center of the attention. From the initial communication to the moment the patient leaves the clinic, every step of the journey can be fine-tuned to cater to the patient.

Pre-filled forms, reminders, and confirmations do not task the clinic management software as they would your supporting staff. Automatic invoicing, online payment, online deposits, and integrated quality-of-life improvements come hand in hand with streamlined communication channels. With the extra attention given, patients are more likely to choose your clinic again in the future.

Engaged Data

Another perk of automation is the amount of workable data it extracts from every part of the workplace. Valuable insights such as patients’ preferred channels of communication, practitioner’s efficiency, retention rate, patient experience scores, and many more are collected as part of the clinic management software’s processes.

With this vital data at hand, the clinic manager can spot productivity bottlenecks, make room for improvement in certain areas, and observe the efficiency of practitioners, providing more training or additional staff if required or replacing inefficient parts of the workflow. Again, more efficiency means more revenue and more smiles on the patients’ faces.


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