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Need Knowledge Management Software For Your Business? We’ve Got You Covered…

Our Top Software Picks for 2020

Photo by Austin Distel on Unsplash

It can be difficult to chose between varying options when selecting the software that is best for your business, which is why we have compiled this list of our favorite software options for you. Take a look at the reviews below to find the knowledge management software your  business needs. 


Nuclino

This product was recommended by Kenny Trinh from NetBookNews

It’s a team knowledge base tool that works like a wiki. You can create real-time collaborative documents and easily connect them, visualizing your data in a mind map. Everything is drag-and-drop, the WYSIWYG editor is easy to use. The best part is that it’s free.


Notion

This product was recommended by Yulia Garanok from DataRockets

On one of the projects, our development team was assigned to resolve the problems customers had with the application. Every case was handled manually, and there wasn’t any knowledge base for similar situations, so it required a lot of time and resources. We started using Notion for knowledge management. As a result, we created a knowledge base that contained answers on almost any customer question and a non-technical support team was able to resolve most of the problems on their own. This solution has left the engineers only serious technical requests to solve, and secured enough resources to work on essential technical tasks.


Tettra

This product was recommended by Karl Armstrong from EpicWin App

With its free pricing plan, you can already take advantage of Tettra’s knowledge sharing functionality. I opted for Tettra because of its affordable pricing plans and integration to most applications we use in our organization. Its integrations include Slack, Google Drive, and Github. Another thing that stood out to me was the ability of Slack users to find utilize our knowledge base and share information internally. Tettra is built explicitly for Slack, making it a perfect solution for companies already using Slack. Using Tettra in conjunction with Slack helps streamline the sharing of knowledge across your teams in your company. If you want to scale and leverage more features, you can opt for Tettra’s $99 a month plan. It has unlimited storage and version histories and more efficient features such as invoicing, page locking, and Zapier integration.


SABIO

This product was recommended by Anzhela Vonarkh from TheWordPoint

Aimed at multiple business segments like customer service, commercial sales, marketing, human management, and IT sector, Sabio offers extensive text and document search options, smart tree building, dictionary, user templates, internal messaging system, and creation of deep information research reports. Although it is mostly cloud-based, the on-premise deployment is also available. What makes this cloud-based knowledge management solution unique is the use of various smart algorithms that are formed as the software learns from user interactions. For example, when you browse through the search results according to a given query, the information is ranked based upon relevance, accuracy, user-created tags, and popularity. The search can be customized as the filters can be applied. The presence of smart trees will let even novice users with limited skills in the field of knowledge management to access the relevant knowledge base if such has been installed


TalentLMS

This product was recommended by Ana Casic from TalentLMS

TalentLMS is an award-winning learning platform for delivering engaging online training. Users can create courses in a few clicks in a platform suitable for sophisticated as well as inexperienced, aspiring trainers. Combines support for multiple file types and multimedia (presentations, videos, iFrame, SCORM, etc.) with simplicity, and an always eager-to-help support team.


ZenDesk

This product was recommended by Andrea Gandica from Official Models

ZenDesk is one of the leading experts available today regarding customer support platforms and support ticketing systems . The platform also doubles as a knowledge base system as well. You can manage customer support and integrate your knowledge base with support tickets as well.

Highlights:

– AI-powered knowledge management

– Specific permission roles for viewing and publishing

– Full CSS rebranding available

– Unlimited capacity

– no restriction on the size of any data field, data record, or database

– Intuitive and precise knowledgebase searching

– REST API and open API capabilities ZenDesk offers its tools in separate plans.

To get access to the knowledge base tools, you need to subscribe to the $89 per month plan. But to get 24/7 customer support from ZenDesk, you need to subscribe to the $149 per month plan.


Evernote

This product was recommended by Bruce Harpham from BruceHarpham

I recommend Evernote as a knowledge management tool for three reasons. First, I do a lot of research in my work and Evernote makes it easy to save copies of webpages using the Web Clipper. If your work involves web research, Evernote is an excellent tool. Second, Evernote has excellent search capabilities even on mobile. I have used this feature multiple times to take notes at conferences and events so I can return to that knowledge as needed.


HaloITSM

This product was recommended by Sophie Conner from HaloServiceDesk

HaloITSM allows you to build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. It enables users to increase productivity and makes information easily accessible with the ability to share knowledge and canned responses. It’s really easy to use and auto-suggestions makes the experience seamless.


Helpjuice

This product was recommended by Md Mohsin Ansari from Troop Messenger

Helpjuice’s knowledge base solution makes it easy to capture, organize, and share our company knowledge. Their SaaS solution allows us to create new articles as well as import documents like .pdfs, tag them with keywords, assign read/write privileges, and more. The analytics allows us to see where we may have knowledge gaps as well as what articles are helpful and which may need some work. Their search functionality returns results based off of intent versus just keywords. All of this helps with getting knowledge more easily found and shared.


HelpCrunch

This product was recommended by Valerie Frolova from Snov.io

HelpCrunch is an all-in-one customer service tool with the knowledge base feature included in all subscription plans. Once you sign up for the basic plan, you get access to knowledge base, live chat and popup features, which work quite well in a bundle. However, if you’re in only for a knowledge base, you’ll enjoy the tool because of its WYSIWYG editor and appearance customization options. It allows companies to specify a custom domain for their knowledge bases, change colors and header images, create categories and sections, and tweak everything with CSS and JavaScript formatting. One of the best features of the HelpCrunch knowledge base is its SEO and social media settings. You can manually specify target keywords, meta descriptions as well as separate social media titles and descriptions for every article. Moreover, the solution generates proper sitemaps automatically. All in all, you get a sleek and intuitive knowledge base structured with categories and sections and optimized for search engines.


Galisto

This product was recommended by Noman Asghar from Fan Jackets

Galisto can provide that information that is very difficult to find online It has all latest tool that connects a person to valuable knowledge in no time. It has its own built Knowledge Management system and it can play an important role in the development of small businesses.


ProProfs

This product was recommended by Josefin Björklund from Topp Casino Bonus

I recommend ProProfs knowledge management software, for all kinds of knowledge base purposes, it offers a different set of tools – from live chat to training maker and it even includes brain games. ProProfs offers an upscale text editor with their description, which seems like Microsoft Word. For styling and formatting, it has many editing tools, but at the same time, it feels a bit outdated as compared to other softwares. For search engines and specific meta descriptions of every page, you can create your own knowledge base available, which is crawlable by Google. It also allows you to track up to 30-page revisions by importing files or documents for your website. If you want a customized appearance, it allows you to choose any of the default knowledge base themes and customize it along with your brand logo and website theme. There are templates for all types of purposes, such as user manuals, wikis, technical documentation, and private knowledge bases. You can assign roles and permissions for effective collaboration by choosing a premium subscription. The ‘private access’ mode and different access levels are accessible only on the Premium subscription, which costs $0.50/page per month.

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