Chief Customer Officer play a crucial role in any startup. It takes an extraordinary person to fulfil the Chief Customer Officer role. We have selected these Chief Customer Officer’s for this list as they are inspiring for a variety of reasons – whether that’s pushing boundaries, creating groundbreaking products, or doing their bit to save the world.
Our analysts did their best to select be best, and most innovative Chief Customer Officer’s. The list is in no particular order!
Alessandra Bellini
Chief Customer Officer @ Tesco
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Alessandra joined the Executive Committee on 1 March 2017. Responsibilities: Alessandra is responsible for building the Tesco brand globally and putting the customer at the heart of everything that they do. Skills and experience Prior to Tesco, Alessandra worked at Unilever for over 21 years, latterly as Vice President for the Food Category in North America and Food General Manager for the USA. Previously, she had a 12-year career in advertising, working both in Italy and the UK. An international executive, Alessandra has held roles in North America, the UK, Italy and Central and Eastern Europe. e.
Learn more about Alessandra Bellini on Crunchbase…Tesco PLC is a British multinational grocery and general merchandise retailer headquartered in Cheshunt, Hertfordshire, England. Read more about Tesco on Crunchbase…
Clare Gambardella
Chief Customer Officer @ Zopa
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Clare leads the Marketing, HR, and Operations teams at Zopa, ensuring that the company’s unique internal culture, award winning customer service, and marketing and communications align to strengthen the business. Before Zopa, Clare was the Group Chief Marketing Officer at Virgin Active where she was responsible for brand and marketing for the group’s international network. She began her career at Procter and Gamble and has also worked at The Boston Consulting Group.
Learn more about Clare Gambardella on Crunchbase…Zopa offers peer-to-peer loans with low rates, flexible terms, and no early repayment fees. Read more about Zopa on Crunchbase…
Estelle McCartney
Chief Customer Officer @ Arctic Shores
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Arctic Shores pioneer behavioural assessments combining neuroscience, AI and game technology to generate data-driven people insights. Read more about Arctic Shores on Crunchbase…
Harrison Rose
Co-Founder, Chief Customer Officer @ Paddle
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Paddle is a Revenue Delivery Platform for B2B SaaS companies that powers growth across acquisition, renewals, and expansion. Read more about Paddle on Crunchbase…
Kerris Bright
Chief Customer Officer @ BBC
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Kerris joined the BBC in June 2018. She was previously Chief Marketing Officer at Virgin Media. She is a highly experienced leader, bringing a customer-centred, data driven approach to setting marketing strategy and executing with creative flair. Before Virgin, she held senior marketing positions at British Airways, ICI Paints and Unilever. While at British Airways, she spearheaded the development of ‘To Fly: To Serve’, a new purpose for the organisation and a multi-platform campaign and at ICI Paints she transformed the company from a ‘multi-local’ to global brand building organisation. After gaining a PhD in molecular neuroscience from the University of Sussex, she began her career in marketing as a graduate trainee at Unilever.
Learn more about Kerris Bright on Crunchbase…BBC is a large-scale broadcasting corporation that offers content to inform, educate, and entertain people. Read more about BBC on Crunchbase…
Darren Bentley
Chief Customer Officer @ Cazoo
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Cazoo is an online used car marketplace designed to transform the way people buy, finance, or rent used cars. Read more about Cazoo on Crunchbase…
Li wang
Chief Customer Officer, AliExpress Global @ Alibaba Group
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Read more about Alibaba Group on Crunchbase…
Thomas Quinton
Co-Founder and Chief Customer Officer @ REPL Group
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A highly-experienced programme delivery director, Thomas has worked for some of the largest companies in the world across industries including retail, oil and gas, charity and banking. Thomas leads REPL’s point of sale, ecommerce and multichannel business areas, overseeing large programme delivery and representing their customers at board level.
Learn more about Thomas Quinton on Crunchbase…REPL Group delivers technology and management solutions which transform business operations and processes. Read more about REPL Group on Crunchbase…
Tony Coram
Group Chief Customer Officer @ DAS UK Group
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DAS UK Group has been helping businesses and individuals get access to justice. Read more about DAS UK Group on Crunchbase…
Nicky Garcea
Co Founder, Chief Customer Officer, Chartered Psychologist @ Capp
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Nicky Garcea is a Co-founder and Chief Customer Officer at Cappfinity. She is an accredited industrial psychologist. Nicky works with Cappfinity clients globally and heads up the Americas. Nicky has over 20 years’ experience working with global. She is a pioneer in recruiting and developing for strengths and the recruitment and promotion of unrepresented talent. Nicky is a regular keynote speaker on candidate experience and immersive recruitment technology.
Learn more about Nicky Garcea on Crunchbase… Read more about Capp on Crunchbase…
Adam Moulson
Chief Customer Officer @ Form3
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Adam leads the customer engagement at Form3 to bring our great solutions to market.He has over 20 years in the financial services and technology, building new software solutions and leading go to market, relationship management and sales. He joins us from SWIFT where, he led UK key client sales and was the country manager for Ireland. His experience covers positions in product management, consulting and sales where he focused on payments, cash management, working capital and credit risk across banking and corporates. He has worked across UK, Europe and the US for SWIFT, XRT Treasury Software, London Bridge Group, Nationwide Building Society.
Learn more about Adam Moulson on Crunchbase…Form3 is a cloud native payments-as-a-service platform that designs, builds, and runs the technology that powers the future of payments. Read more about Form3 on Crunchbase…
Jerry Toher
Chief Customer Officer – Accumulation and Protection @ Royal London Group
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Read more about Royal London Group on Crunchbase…
Richard Pash
Chief Customer Officer @ Zurich Insurance Group
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Richard Pash joined Zurich in July 2016 as Director of UK Life Marketing – he became UK Marketing Director in April 2017 and is responsible for transforming our marketing strategy and creating a step-change in brand and benefit-led communication for our customers. He is also responsible for leading our UK customer strategy, implementing best practice to enhance the level of service provided and enabling us to drive profitable growth. Richard leads the Marketing team, delivering multi-media marketing campaigns and communications, whilst harnessing the power of digital marketing and social media. He is responsible for the development and implementation of Marketing Plans across each of the Business Divisions and across the broader UK business.
Learn more about Richard Pash on Crunchbase… Read more about Zurich Insurance Group on Crunchbase…
John Cole
Chief Customer Officer @ Ezoic
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Read more about Ezoic on Crunchbase…
Nick Groves
Co-Founder and Chief Customer Officer @ Orka Technology Group
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Orka Technology Group develops solutions that help hourly workers with sourcing, on-boarding, and getting paid for work. Read more about Orka Technology Group on Crunchbase…
Peter Duffy
Chief Customer Officer & Chief Executive Officer @ Just Eat
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Peter was appointed Chief Customer Officer in June 2018 and has global responsibility for the customer-focused part of the organisation including Marketing, Digital, Customer Relationship Management (CRM), Business Intelligence (BI), Data, Machine Learning and Group Operations. Before that, he was Chief Commercial Officer at easyJet with responsibility for all revenue related activities and prior to that, was Marketing Director for Audi in the UK. Previous to that, he was Marketing Services Director at Barclays. Peter has a degree in Economics and an MBA.
Learn more about Peter Duffy on Crunchbase…Just Eat provides convenient and easy access to a huge variety of delivery restaurants and order food online. Read more about Just Eat on Crunchbase…
Mike Blackadder
Chief Customer Officer & Co-founder @ Artesian Solutions
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What does Mike do at Artesian? Most things outside Sales and R&D fall under my remit, but most of my time is focused on our customer facing activity. This includes everything from how quickly we can get our customers up and running, the best ways to get them enabled, how we interact with them on a day to day basis and ultimately how we keep them happy and seeing value from the service. I also cover a variety of backroom functions like Finance, a tech team who keep the lights on and an R&D offshoot who are using our customer experiences to continuously enhance the logic behind the service. About Mike I did my time in technical consulting, mainly at Cognos who are now IBM. Gradually worked my way around a number of customer-facing roles, ran consulting for a while, switched to PreSales and then to Sales. Turned out that I was great at Sales but my heart was in the detail, so after my most successful ever year I headed off to the world of startups, first with WhiteLight then Adaytum and now Artesian. Its been a rollercoaster ever since and I don’t regret a moment. Outside Artesian I’m an adrenaline addict. I was the 2004 Caterham Roadsport auto racing champion, I try to drive the Nurburgring once a year and get out on my mountain bike when I can.
Learn more about Mike Blackadder on Crunchbase…Artesian is the company intelligence service which is changing the way B2B sales people work. Read more about Artesian Solutions on Crunchbase…
Joel Chapman
Chief Customer Officer @ Zonal Retail Data Systems
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Zone Retail Data Systems provides technology solutions to the bar, restaurant, retail, hotel, and leisure industry. Read more about Zonal Retail Data Systems on Crunchbase…
David Vernon
Co-Founder and Chief Customer Officer @ Ecrebo
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David is responsible for driving customer focus into all aspects of Ecrebo’s business to ensure retention, satisfaction and loyalty. David has a track record of establishing new operations, leading teams and executing major projects from inception to delivery. As Ecrebo Co-Founder, David also has significant experience with managing processes and platforms. Prior to founding Ecrebo, David had more than 10 years’ experience in management and finance for leading fund management companies including De Putron and Amiri Capital.
Learn more about David Vernon on Crunchbase…Ecrebo is a point of sale marketing platform. Read more about Ecrebo on Crunchbase…
Neil Wright
Chief Customer Officer @ Blue Prism
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Neil now has responsibility for our Customer Office having previously been Head of Professional Services at Blue Prism since 2008. He is recognized as a leading figure in the delivery of RPA implementation projects having successfully delivered Blue Prism at scale in major institutions across the globe. He has used his vast experience to architect our world leading Robotic Operating Model which provides the blueprint for successful delivery at scale. Prior to joining Blue Prism, Neil had over 20 years’ experience in the successful delivery of enterprise software to both the public sector and Blue Chip companies such as Lloyds Banking Group, Barclays Bank and Royal Bank of Scotland.
Learn more about Neil Wright on Crunchbase…Blue Prism is an intelligent robotic process automation company that develops a digital workforce for enterprises. Read more about Blue Prism on Crunchbase…
Pat Phelan
Chief Customer Officer @ Brandwatch
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Versatile, creative and results driven SaaS executive with experience of building, operating and growing global teams on behalf of European and US based SaaS organisations.
Learn more about Pat Phelan on Crunchbase…Brandwatch is a consumer intelligence and social media listening platform. Read more about Brandwatch on Crunchbase…
Amy Madden
Chief Customer Officer @ Equiniti
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Amy Madden is responsible for Marketing and Communications across the Equiniti Group. She joined the business in 2005 and has held roles including Head of PR and Head of Marketing, spending six years within the pensions division, including as a member of the Executive committee. Amy has a proven record of delivering growth, brand value and of effectively managing high profile communications in B2B and D2C environments. Her role includes strategic marketing planning and implementation covering brand strategy, growth, client retention, cross selling and proposition development. She is also responsible for investor relations and corporate communications. Amy has a degree in Economic and Social History from the University of York.
Learn more about Amy Madden on Crunchbase…Equiniti the specialist technology outsourcer, providing non-discretionary payment and administration services to blue-chip companies. Read more about Equiniti on Crunchbase…
Amanda Squires
Chief Customer Officer – European Innovation- Accenture @ What If Innovation
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Read more about What If Innovation on Crunchbase…
Steve Holford
Chief Customer Officer @ Hyperoptic
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Steve has over a decade of experience marketing both B2B and B2C Internet solutions. Previously he was the Chief Marketing Officer at the UK2 Group, a global group of web hosting companies. Prior to that he oversaw the marketing operations at Rise Partners, was Chief Marketing Officer at Fasthosts Internet Ltd and was Director of Internet Services at Video Networks Ltd – which was later bought by Tiscali and then transformed into TalkTalk TV.
Learn more about Steve Holford on Crunchbase…Hyperoptic is a fiber-based internet service provider. Read more about Hyperoptic on Crunchbase…
Kim Burgess
Chief Customer Officer @ Reevoo
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Reevoo help some of the world’s smartest companies talk with, listen to and learn from their customers with reviews, feedback. Read more about Reevoo on Crunchbase…
Nick Reed
Chief Customer Officer @ BiZZdesign
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Read more about BiZZdesign on Crunchbase…
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