A capability to manage crises is one aspect of a more resilient organization. Resilience requires effective crisis management, which needs to be understood, developed, applied and validated in the context of a range of risk related disciplines. These include risk, business continuity and security management.
Crisis management cannot simply be deferred until an organization is hit by a crisis, in the hope that it will never happen. It requires a forward-looking, systematic approach that creates structures, trains people to work within them and is evaluated and developed in a continuous, purposeful and rigorous way.
The development of a crisis management capability needs to be a regular activity that is proportionate to an organization’s size and capacity.
That’s why we’ve published BS 11200:2014 Crisis management – Guidance and good practice which offers guidance to help management plan, establish, operate, maintain and improve their organizations crisis management capability.
The guidance is applicable to any organization regardless of location, size, type, industry or sector.
What is the BS 11200:2014 Standard Guidance?
The BS 11200:2014 standard is the guidance associated with BS 11200:2014 – the standard. Its purpose is to assist an organization to identify and manage risks associated with a crisis. The guidance requires an organisation to plan, establish, operate, maintain and improve its crisis management capability..
The standard and the guidance complement other standards and guidance within the wider business continuity and related risk management disciplines.
It is important to note that BS 11200:2014 is complementary to other standards such as BS 25999:2008, BS 25771:2008, BS 25999:2008 and BS 25773:2008.
Who should read:
This guidance is intended for policy and decision makers within organizations that want to develop, improve or demonstrate their crisis management capability. It will be relevant to businesses, public sector organizations, charities and voluntary organizations.
In summary, this guidance can be used by anyone managing risks related to a crisis, but may be particularly valuable to:
- Senior managers and members of audit committees
- Crisis management committees
- The board of directors
- Senior risk, business continuity, security managers, coordinators and other staff (both in private and public sectors)
The guidance will help the reader understand what crisis management is, when it should be used, why an organization should develop and/or maintain a capability to manage it, what the minimum elements of such a capability are, and what good practice is when managing a crisis.
This guidance represents the next generation of principles aimed at promoting best practice for crisis management.
It is the first time that internationally recognized principles and standards for managing a crisis have been combined in one document. This guidance will help organizations to be better prepared and better equipped to manage crises. It encourages and guides them towards effective and efficient crisis management, in line with the principle of proportionality.