Today’s consumer is more connected than ever before. The advances in mobile technology have empowered customers to shop in a huge variety of ways, and on the journey to purchase they engage
When it comes to government, there are perhaps no jokes that are more common than those to do with efficiency. And while some of those jokes may be unfair or exaggerated, when
Every aspect of the auto industry has changed in the last decade. Inventory, sales, compliance, financing, and even service departments have been turned upside-down. Most importantly, the customer buying journey has changed.
The ATS vs CRM debate is not new, but if it is for you, this is the time to make sure you understand the alphabet soup and are completely clear on what
Some people don’t even know their spouse’s cell phone number, even though they talk to them every day. Once the data is inputted into their phone, they just tap their spouse’s name
A best-cost strategy relies on offering customers better value for money by focusing both on low cost and upscale difference. The ultimate goal of the best-cost strategy is to keep costs and
Divestment is a form of retrenchment strategy used by businesses when they downsize the scope of their business activities. Divestment usually involves eliminating a portion of a business. Firms may elect to
An offensive strategy consists of a company’s actions directed against the market leaders to secure competitive advantage. Competitive advantage may be achieved as a cost advantage or differentiation advantage or resource advantage.
Strategic decision-making is the process of charting a course based on long-term goals and a longer term vision. By clarifying your company’s big picture aims, you’ll have the opportunity to align your